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Warranty Conditions

01 Our Core Commitments

Our Guarantee Promise

Every piece you purchase from Atelier Emine carries a personal commitment in your name. The terms and conditions set forth in this document go far beyond our legal obligations; they define the lifelong partnership we offer you.

✦
Craftsman's Guarantee

Each piece is crafted by a master artisan whose name and signature are included below. Any workmanship defects are rectified by us.

2 Years
◈
Material Quality Guarantee

Every crystal, velvet, mother-of-pearl, and pearl bead we choose is made from premium materials that have undergone quality control. Products with material defects will be replaced.

2 Years
◇
Metal Accessory Warranty

Buckles, chains, and metal parts that lose their functionality under normal use will be repaired or replaced free of charge.

2 Years
∿
Lifelong Care Consulting

Regardless of the warranty period, you benefit from our free lifetime expert maintenance advice to protect your part.

Unlimited
02 What Does It Include, What Does It Not Include?

Warranty Coverage

Our warranty is designed to be the broadest possible, ensuring a flawless customer experience.

✓ Items Covered by Warranty

  • Structural deterioration and defects resulting from hand craftsmanship.
  • Visual imperfections resulting from yarn, bead, or workmanship errors.
  • Seam openings and assembly problems
  • Malfunctions of metal accessories (buckles, chains, locks)
  • Zipper mechanism malfunctions
  • Fading or deterioration due to material quality.
  • Shedding of beads, crystals or mother-of-pearl (with normal use)
  • Lining tears and seam separations
  • Hidden defects that occur in the production process
  • Damages incurred during shipping and delivery (documented)

✗ Items Not Covered by Warranty

  • Accidental physical injury and fractures resulting from falls.
  • Damage caused by exposure to water, heat, or chemicals.
  • Interventions by unauthorized repair shops or individuals
  • Use contrary to maintenance instructions.
  • Natural wear, fading, and signs of use.
  • Damage caused intentionally or through negligence
  • Perfume, makeup, or similar chemical contact
  • Deformation due to overfilling
  • Claims where the warranty certificate, receipt, or invoice cannot be presented.
  • Non-transferable warranty rights in second-hand sales (exclusive to the original buyer)

In cases of uncertainty regarding warranty coverage, the final decision is always made in favor of the customer. This is because we equate our confidence in our craftsmanship with our confidence in our products.

03 Legal Framework & Legal Rights

Your Legal Protection

This warranty certificate has been prepared in accordance with the consumer legislation of the Republic of Turkey. Your legal rights are not limited to the conditions presented here; on the contrary, they go beyond the legal minimum.

Legal Basis & Applicable Law

This warranty certificate has been prepared in accordance with Law No. 6502 on Consumer Protection , the Warranty Certificate Regulation , the Distance Contracts Regulation , and related secondary legislation. In matters not regulated in this document, the laws of the Republic of Turkey and consumer legislation shall apply. In resolving disputes, the Consumer Arbitration Board and Consumer Courts located in the consumer's place of residence or where the consumer transaction took place shall have jurisdiction.

Legal Warranty Period & Atelier Emine Extended Warranty

In accordance with Article 11 of Law No. 6502, the legal defect notification periods and the 2-year legal warranty rights granted to consumers are reserved. Atelier Emine offers a 2 (two) year craftsmanship warranty from the date of purchase, in addition to legal requirements . This period is valid only for the original purchaser of the product and is non-transferable. The warranty period begins from the date the product is delivered to the consumer.

Consumer's Legal Optional Rights

According to Article 11 of Law No. 6502, consumers have the following rights in case of delivery of defective goods: (a) Withdrawal from the contract, (b) Requesting a proportionate discount from the purchase price, (c) Requesting free repair, (d) Requesting replacement with a defect-free equivalent. Atelier Emine does not include any provision preventing the exercise of any of these rights; the consumer is free to make their choice. Atelier Emine undertakes to fulfill repair requests covered by the warranty certificate within a maximum of 30 business days from the date of notification of the product defect.

Burden of Proof

According to Article 10 of Law No. 6502, defects that appear within the first 6 months from the delivery date are presumed to have existed at the time of delivery; the burden of proof rests with the seller. For periods exceeding 6 months, the consumer is responsible for proving that the defect existed at the time of delivery. Atelier Emine has always adopted a customer-favorable approach in this matter of proof.

Right of Withdrawal

In accordance with the Regulation on Distance Contracts, the consumer may exercise their right of withdrawal within 14 (fourteen) days from the date of conclusion of the contract without giving any reason and without paying any penalty. For custom-made (personalized) products , the right of withdrawal may be limited if production is initiated upon the consumer's request and this request originates from the consumer; this will be communicated to the consumer separately via an information form before the order. For standard collection products, the right of withdrawal is fully valid for the entire legal period.

Product Returns, Shipping & Costs

For warranty claims, shipping costs are covered by Atelier Emine . However, for returns under the right of withdrawal, shipping costs may be the responsibility of the consumer in accordance with legal regulations; this will be clearly stated in the right of withdrawal information. For returns and warranty claims, the original packaging should be used; if this is not possible, the product should be sent in suitable packaging to protect it from damage.

Applicable Legal Regulations
Legislation Scope Importance from the Customer's Perspective
Law No. 6502 on Consumer Protection Basic consumer rights, defective goods, contract termination. This forms the legal basis of the guarantee.
Warranty Certificate Regulation Warranty certificate standards, minimum content and duration. This determines the format and content of the document.
Regulation on Distance Contracts Online sales, right of withdrawal, return conditions. It guarantees a 14-day right of withdrawal.
Personal Data Protection Law (Law No. 6698) Protection of personal data It covers data processing activities during the warranty period.
Turkish Code of Obligations Contract law, compensation, notification of defects. It is implemented as a supplement to the TKHK (Turkish Consumer Protection Law).
04 Step-by-Step Application

Warranty Application Process

Our process is designed to make it easy and fast for you to submit your warranty claim, and it's transparent and fast.

1

Prepare the documents.

Have your invoice or order number, product photos (general appearance + damage details), and warranty certificate number ready.

Preliminary
2

Get in touch

Contact our customer service via email, WhatsApp, or phone. You can send your application to garanti@atelierémine.com.

Application
3

Preliminary Assessment

Our team will review your application within 48 business hours and provide you with a comprehensive evaluation.

48 Hours
4

Product Shipping

For approved orders, you will receive a free shipping code to send your product to us. Please follow our packaging instructions.

Free Shipping
5

Repair / Replacement

Your product will be repaired or replaced by our expert craftsmen in our workshop. This process takes a maximum of 30 business days .

30 Business Days
6

Delivery

Your repaired or refurbished product will be delivered to your address in special Atelier Emine packaging. Returns also come with free shipping.

Doorstep Delivery
05 Lifetime Protection Guide

Maintenance Guide

Care instructions prepared by our expert craftsmen to ensure your piece retains its beauty for generations. Proper care is the strongest guarantee of your warranty.

Daily Protection

During Use

  • Apply perfume and deodorant before wearing clothes; chemical contact should be avoided.
  • When placing the bag on the table, hang it from the hook, not on the upholstered surface.
  • Avoid overfilling; bead stresses can cause permanent damage.
  • Makeup products should not be left open inside the bag.
  • If the bag comes into contact with rain or water, immediately dry it with a dry cloth.
Storage Conditions

Storage & Preservation

  • Store in the supplied dust bag, in an upright position.
  • Store in a cool, dry place away from direct sunlight.
  • Avoid using plastic bags; fabric is preferable as it allows for breathability.
  • To prevent deformation, fill the inside with acid-free paper.
  • Avoid contact with other bags and accessories.
Crystal & Beads

Embroidered Surfaces

  • Gently wipe the crystal surfaces with a dry, soft cloth; do not wet them.
  • Harsh brushing or scrubbing will damage the bead connections.
  • Do not clean with detergents, acids, or alcohol-based substances.
  • If you notice beads falling off, discontinue use and file a warranty claim.
  • Avoid rubbing crystal-surfaced parts against hard surfaces.
Velvet & Fabric

Textile Surfaces

  • Gently clean the velvet surfaces with a dry, light brush, in the direction of the fibers.
  • For water stains, immediately pat dry with an absorbent, colorless cloth; do not rub.
  • Any type of washing process, including dry cleaning, can cause damage.
  • Moisture and humidity can cause stains and mold on velvet; a dry environment is essential.
Metal Accessories

Chain, Buckle & Lock

  • Periodically wipe metal accessories with a soft, dry cloth.
  • Salt, sweat, and seawater can cause metallic processes to break down.
  • A jewelry cleaning cloth can be used to keep the metal parts shiny.
  • If you feel any stiffness in the clasp or chain, please contact customer service first.
Professional Care

Workshop Restoration Service

  • You can contact us for professional workshop maintenance once a year.
  • We offer affordable restoration for wear and tear not covered under warranty.
  • Only repair shops/individuals approved by Atelier Emine may perform repairs.
  • Unauthorized tampering may void the warranty; please consult us first.
6 Frequently Asked Questions

Frequently Asked Questions

Your warranty period begins from the date your product is delivered to you. The delivery date is considered to be the date shown on the shipping tracking system. The same rule applies to gifts or special orders. In case of any discrepancy regarding the date, the customer's statement will be considered the primary date.
Yes. Losing your warranty certificate does not negate your legal rights. Alternative purchase documents such as invoices, order confirmation emails, and bank/credit card statements are accepted as valid warranty claims. Even if you do not have any documents, please contact our customer service; we can verify your identity from our records.
According to Article 15/1-(c) of the Regulation on Distance Contracts, the right of withdrawal may not be exercised for products prepared upon the consumer's special request or custom production demand. However, this will be explicitly communicated to you before the purchase and your written consent will be obtained. In cases where this is not communicated, your legal right of withdrawal is fully valid. For standard collection products, the 14-day right of withdrawal is valid without restriction.
Unauthorized tampering may limit warranty coverage with respect to damages directly resulting from such tampering. However, your warranty rights remain valid for problems that existed before or are unrelated to the tampering. Clearly explain your situation to our customer service; we will do our best to make the fairest assessment.
In cases where a product under warranty cannot be repaired, the following options are offered under Law No. 6502: Replacement with a new model of the same type (if the model is no longer in production, the closest equivalent alternative), a full refund , or store credit, depending on the consumer's preference. The decision is always left to the consumer's choice.
You will receive an initial response within 48 business hours of submitting your application. After you deliver the product to our workshop, the evaluation process takes 5-10 business days . For approved repairs, the process is completed within 7-30 business days , depending on the complexity of the repair. You will be informed via SMS/email at every step of the process.
Absolutely. Atelier Emine offers paid restoration and maintenance services to all its past and current customers, regardless of the warranty period. On the other hand, maintenance consultation service is free and for life . Feel free to contact our customer service, no matter how old your piece is.

Warranty & Support

Helping you
We are here to be

Our doors are always open for every question, every concern, every request.

✉ E-Mail Garanti@ateliremine.com
Response: 48 business hours ◎ WhatsApp for quick communication
Weekdays 09:00 – 18:00 ◉ Telephone Customer Service
Weekdays 09:00 – 18:00 ◈ Contact Form Detailed warranty application
Use for

Each application receives equal attention and personalized attention.

Atelier Emine Official Warranty Certificate — This document has been prepared in accordance with Law No. 6502 on Consumer Protection and the Warranty Certificate Regulation. Last updated: 2025.

The conditions set forth in this document do not restrict your legal rights under the current consumer legislation of the Republic of Turkey; on the contrary, they provide additional guarantees for these rights. The competent authority for consumer complaints is the Consumer Arbitration Board in your place of residence. You can also apply to the Ministry of Trade of the Republic of Turkey via tuketicisikayeti.gov.tr .

© Atelier Emine · All Rights Reserved · Türkiye

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