Payment Methods and Security

Internationally compliant secure payment infrastructure

iyzico Secure Payment Infrastructure

At Atelier Emine, all of your payments are processed under the protection of iyzico (iyzico Secure Payment), one of Turkey's leading financial technology companies. Thanks to iyzico's multi-layered security infrastructure, your payment details are never stored on our systems and are transmitted only through encrypted channels.

PCI-DSS Level 1
Compliance with the highest level of the international card payment security standard.
3D Secure Protection
Your credit card details are verified with 3D Secure technology and are never passed on to us.
256-bit SSL Encryption
All data flow during payment is encrypted with an industry-standard SSL certificate.
Instant Transaction Assurance
Payment confirmation is received in real time, so there is no uncertainty.

Supported Payment Types

Credit Card
Single payment / Installments
VISA MC TROY
Debit Card
All bank cards
Debit Card
Installments
Subject to bank campaigns
Available

Pricing and VAT

  • All product prices displayed on our site are stated inclusive of VAT. No additional taxes or hidden fees are charged at the payment step.
  • The total shown on the order summary screen is the final amount you will pay.

Shipping Information

Fast, trackable delivery with PTT Kargo

Shipping Fee and Free Shipping

Standard Shipping
₺50
Added automatically at the cart stage. Valid across all of Turkey.
Free Shipping
₺1,500
and above: shipping is completely free.

Shipping Carrier

At Atelier Emine, we send all of our shipments via PTT Kargo. Thanks to PTT Kargo's wide distribution network covering every region of Turkey, your orders are delivered safely and on time.

  • Uninterrupted delivery service to all 81 provinces and every district of Turkey.
  • You can follow the live location of your order through the PTT Kargo tracking system.

Order and Delivery Process

Order Confirmation
Once your payment is successfully completed, your order is automatically registered in our system and a confirmation notification is sent by email.
Quality Control and Packaging
Every piece carefully crafted in our atelier goes through a meticulous quality control process before it is shipped. Double-layer shock-absorbing packaging fully protects the integrity of the product.
Handed to the Carrier the Same Day
Your packaged product is handed to PTT Kargo on the same day your order is confirmed; there are no delays.
Tracking Notification
As soon as your product is shipped, your tracking number is sent to you automatically. You can follow your shipment live on the PTT Kargo website or mobile app.
Delivery — 1 to 3 Business Days
Depending on the province and region, your order is generally delivered to your address within 1–3 business days. Public holidays are not included in this period.

Delivery Times Summary

Region Estimated Time Shipping Fee
Istanbul (Within City) 1 business day ₺50 / free over ₺1,500
Metropolitan Cities 1–2 business days ₺50 / free over ₺1,500
Provincial Centers 1–3 business days ₺50 / free over ₺1,500
Districts and Villages 2–3 business days ₺50 / free over ₺1,500

Return and Exchange Policy

14-day unconditional return and secure refund

At Atelier Emine, we put customer satisfaction above everything else. If you are not satisfied with your product for any reason, you may request a return or exchange within the legal period.

Return Process Steps

01
Submit a Request
Contact our customer service within 14 days of delivery.
02
Send the Product
Send the product back to our address unused and in its original packaging.
03
Inspection
Once the product reaches our atelier, it goes through quality control.
04
Refund
Your payment is safely refunded to the same payment method via iyzico.

Return Conditions

  • The return request must be submitted within 14 calendar days of the product's delivery date.
  • The returned product must be unused, unwashed and in its original packaging.
  • Refunds are made to the payment method you used, under iyzico's protection, with no deductions.
  • For exchange requests, the transaction is made with the same or an equivalent product, depending on stock availability.
iyzico-Protected Refunds
All refunds are processed through a PCI-DSS compliant infrastructure, using the same payment method.