Atelier Emine's approach to luxury fashion and handcrafted production extends beyond product quality; it also manages delivery processes with the same meticulousness, control, and professionalism. The Scheduled Delivery Service offered within this framework is a special delivery model that elevates the customer experience, offering a planned, traceable, and legally defined structure.

This page has been prepared to explain in detail the scope, technical infrastructure, operational procedures, customer responsibilities, brand responsibilities, and legal basis of the scheduled delivery service.

WHAT IS SCHEDULED DELIVERY?

Scheduled delivery is a controlled delivery method where the delivery date and time slot are planned with customer approval after the order's production, quality control, and packaging processes are completed.

This delivery model is preferred, especially for handcrafted items, limited-edition products, or those requiring delicate handling.

Thanks to the scheduled delivery system:

• The risk of not being at the address for delivery is minimized.

• The delivery process is under the customer's control.

• Delays and returns in cargo operations are reduced.

• The product is delivered to the buyer directly and in a planned manner.

SCOPE OF SCHEDULED DELIVERY

Scheduled delivery is a special service offered in addition to standard shipping processes and is applicable to the following product groups:

• Custom-designed crystal evening bags, handcrafted with meticulous care.

• Limited number of products prepared as part of a special production.

• Orders planned for a specific date, organization, or event.

• Products that are requested to be delivered directly to the recipient upon delivery.

Availability may vary depending on product type, delivery address, operational capacity, and seasonal peak demand.

HOW DOES THE SCHEDULED DELIVERY PROCESS WORK?

The scheduled delivery process consists of the following stages:

1. Order and Payment Confirmation

The order will be processed through the system after payment confirmation is received.

2. Production and Preparation Process

The product goes through production, quality control, and packaging stages. For custom-made products, this timeframe is clearly stated on the product details page.

3. Delivery Planning

Once the product is ready for shipping, the customer will be contacted to determine a suitable delivery date and time.

4. Mutual Consent

The specified delivery date and timeframe are finalized with customer approval.

5. Completing the Delivery

The shipment will be delivered via the designated delivery company according to the scheduled appointment.

The entire process is carried out based on customer information and consent.

DELIVERY TIME FRAMES AND PLANNING CRITERIA

Time slots for scheduled deliveries:

• Regional distribution capacity

• Shipping company's operating hours

• Delivery address location

• Public holidays and weekends

It is planned taking this into consideration.

A time window is used as the basis, not an exact delivery time. This approach ensures that deliveries are made safely and in a controlled manner.

SHIPPING AND DELIVERY INFRASTRUCTURE

Scheduled deliveries;

• For shipments within Türkiye, PTT Cargo is predominantly used.

• Alternative controlled delivery methods depending on the product type.

It is carried out using.

The choice of delivery company is determined by criteria such as product sensitivity, delivery address, and operational suitability.

NO PRESENCE AT THE ADDRESS

If the recipient is not at the address at the scheduled appointment time:

• Delivery may be postponed to a later date.

• An additional planning process is initiated.

• Delivery time may be longer depending on operational intensity.

In these cases, Atelier Emine will contact the customer to reschedule the delivery.

LIVE SUPPORT AND CONTINUOUS COMMUNICATION POLICY

Throughout the scheduled delivery process, our customers can benefit from our 24/7 live support service.

As part of our live support service:

• Delivery planning

• Appointment date and time slot changes

• Shipping tracking information

• Address update requests

Professional support is provided.

Live Support Service Standards

• 24/7 active support

• Average initial response time: 1 minute

• Secure communication infrastructure with SSL certificate.

• All meetings are recorded.

• Personal data is protected under Law No. 6698 on the Protection of Personal Data (KVKK).

HOW TO CREATE A SCHEDULED DELIVERY REQUEST?

Scheduled delivery requests can be submitted through the following channels:

• Order notes area

• 24/7 live support line

• WhatsApp support line

• Email

• Social media messaging channels

Once the request is received, our support team creates a delivery schedule based on operational feasibility and submits it for customer approval.

LEGAL FRAMEWORK AND LIMITATIONS OF LIABILITY

Scheduled delivery service;

• Law No. 6502 on Consumer Protection

• Distance Selling Agreement

• Relevant legislation regarding cargo and logistics services.

It is presented within this framework.

Delivery dates and timeframes may vary depending on operational conditions. This includes force majeure, public holidays, and logistical disruptions.

CONTACT INFORMATION

For all your questions regarding scheduled delivery and delivery processes, please contact us.

ATELIER EMINE

Email: atelieremine@gmail.com
Phone: +90 531 728 09 02
Website: www.atelieremine.com

A planned delivery approach.
Transparent process management.
Luxury fashion standards for customer experience.