Return & Cancellation Rights
Atelier Emine — Customer Guarantee
Return & Cancellation Rights
Every transaction is built on trust.
Right of Withdrawal
According to Article 9 of the Regulation on Distance Contracts , you have the right to withdraw from the contract within 14 (fourteen) calendar days from the delivery date, without giving any reason and without paying any penalty. The right of withdrawal begins from the day the consumer receives the goods in distance contracts relating to the delivery of goods, and from the day the contract is concluded in contracts relating to the provision of services.
To exercise your right of withdrawal, simply provide us with a clear statement. You can submit this statement in writing, via a durable data storage medium, or using the return form on our website. After notifying us of your withdrawal, you must return the product within 14 days.
In the event of exercising the right of withdrawal, the date the product is shipped is the determining factor, and this period is set as 14 calendar days from the date of notification of withdrawal. The date the shipping company receives the product is considered the basis.
After you notify us of your right of withdrawal, all your payments will be refunded within 14 (fourteen) days from the date we receive the notification. The return shipping cost is covered by Atelier Emine; any additional costs incurred by the shipping company you selected are not included in this scope.
Return Process
To ensure your return process is as easy and transparent as possible, we've created the following steps. Our customer service team will be with you and keep you informed at every stage.
Return Conditions
At Atelier Emine, every bag undergoes a rigorous quality process from production to packaging. The product you wish to return must meet the following conditions:
If the product does not meet the above conditions for return, the return request may be rejected or a deduction may be made in proportion to the loss of value. In any case, our customer will be informed of the decision and a reasoned explanation will be provided.
Exceptions to the Right of Withdrawal
According to Article 15 of the Regulation on Distance Contracts, certain product categories may be excluded from the right of withdrawal. Considering the handmade and personalized nature of Atelier Emine products, the right of withdrawal does not apply in the following cases:
Special Order Notification: For personalized products or products manufactured at the consumer's specific request, the statement "This product is a special order, therefore the 14-day right of withdrawal does not apply" will be clearly stated in the order process and the order confirmation email. If this notification is not made, the right of withdrawal remains fully valid.
Legal Basis: Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), Article 15, paragraphs 1/c and /d. Law No. 6502 on Consumer Protection.
Defective or Damaged Product
If you discover that your product is defective or damaged, you may exercise your optional rights under Article 11 of Law No. 6502, independently of your right of withdrawal.
For damages occurring during shipping, it is strongly recommended that a damage report be drawn up with the delivery person upon receipt of the product and that damaged packages not be accepted without a signature. All rights are reserved in case of shipping damage; please contact customer service immediately.
Atelier Emine products are covered by a 2 (two) year legal warranty from the date of delivery. Manufacturing defects resulting from handwork are repaired or replaced free of charge under warranty. Damage caused by natural wear and tear, misuse, or accidents is not covered by the warranty. For paid maintenance and repair, please contact our workshop.
Important Information
To help you better understand the process, here are informative notes on frequently asked questions:
In returns covered under the right of withdrawal, the shipping cost is covered by Atelier Emine . However, if the customer chooses a shipping company other than our contracted one, the difference in cost will be borne by the customer. In cases of defective product returns, the shipping cost is always covered by Atelier Emine.
The right to withdraw from and return products purchased at a discount or as part of a campaign is fully valid. The refund amount will be calculated based on the purchase price of the product. Return conditions for products given as gifts or bonuses will be evaluated separately by our customer service department.
After refund approval, credit card payments are refunded within 3-5 business days, bank transfer/EFT payments within 1-2 business days, and cash-on-delivery payments within 3 business days of receiving the IBAN information. Bank processing times are not under Atelier Emine's control, and it is recommended to contact the relevant bank in case of delays.
In case of dispute, Consumer Arbitration Boards and Consumer Courts are the competent authorities, and applications can be made to the consumer arbitration board in the province or district where the applicant resides or works. The application value limits for consumer arbitration boards are updated annually by the Ministry of Trade.
We are here
If you have any questions about returns, cancellations, or warranty processes, our customer service team is happy to assist you between 09:00 and 18:00 on weekdays. Every experience at Atelier Emine should be completely satisfying.