For all your purchases through Atelier Emine, we work with PTT Cargo to ensure that your products reach you safely and quickly.

1. Shipping Procedures

• All orders are shipped on the same day (working days).

• The cargo tracking number will be sent to you via e-mail and SMS after your order is shipped.

• Your order will be received by PTT Cargo and delivered safely to your address.

2. Delivery Time

• Orders are usually delivered within 1–3 business days .

• For custom-made products, delivery time may vary between 5–10 business days .

• Delivery times may vary depending on the density of the courier company or regional conditions.

3. Shipping Fee and Tracking

• The shipping cost is clearly displayed at the shopping cart stage.

• Free shipping campaigns may be applied during certain periods.

• You can track your cargo with your PTT Cargo tracking number. You can easily follow via.

4. Things to Consider During Delivery

• Upon delivery, the package must be checked before opening.

• If the product arrives damaged or missing, a delivery report must be kept and Atelier Emine must be contacted immediately.

• In case of address change or wrong delivery atelieremine@gmail.com or you can get support via +90 531 728 09 02.

5. Shipping in Case of Return and Exchange

• For returns or exchange requests, products must be returned in their original packaging and unused.

• Return shipping costs may vary depending on campaigns or Site policies; details are provided on the Return and Exchange Policy page.